Cancellation Policy

Thank you for choosing Digital Gator. If you’re thinking about canceling your subscription, please review the following Frequently Asked Questions.

Cancellation FAQ

My subscription isn’t up yet; can I opt out early?

We can only close an account early if there was an early opt-out clause included in the terms of service you agreed to. Otherwise, we cannot close your account early.

We signed up at a tradeshow; can we cancel if we decided later we don’t need Digital Gator?

Please refer to the terms of service you agreed to when signing up. All customers who sign up at tradeshows agree to the terms and conditions outlined in our policies.

We’re really busy and have no time to send out review requests; can we cancel?

Running a business is a lot of work, and Digital Gator is designed to make it easier. That’s why we’ve built integrations with many third-party software solutions that let you send review requests automatically. We might have one that works for your business! Just reach out to support@DigitalGator.com with the name of the CRM or PMS you’re using to manage your contacts, and we’ll let you know if we can integrate. Using a cloud-based system to manage contacts? Let us know, and we may be able to automate review generation for you too.

Our staff doesn’t really know how to use Digital Gator; can we cancel?

We’re more than happy to provide additional training to your team at no cost! Email support@DigitalGator.com and let us know a good date and time that works for your team, and we’ll get those trainings scheduled.

We didn’t receive as many reviews as we expected. Can we cancel?

Your success is our top priority, and our goal is to help you manage your presence online and easily send out review requests. If you’re not satisfied with your results so far, please reach out to support@DigitalGator.com and we’ll provide custom recommendations for your business. Many of our most successful clients have implemented our recommendations into their workflow and seen drastic improvements.

Can I pause my subscription and start up again later?

You can only pause your subscription if a pause clause is included in the terms of service you agreed to. If there is no pause clause in place, we allow you to adjust your billing date by up to 14 days. However, we won’t be able to pause your account and keep it on hold. If you need to request an adjustment to your billing date, please contact us at billing@DigitalGator.com.

Still want to cancel?

We’re sad to see you go! Please email your written notice to billing@DigitalGator.com and a member from our team will reach out to you within 2 business days. Please note that all cancellations require a 30-day notice period. If you cancel after your billing date, you will be charged for the subsequent month, and your subscription will end 30 days from your cancellation notice date.