Your customers don’t want another sales pitch when making a decision—they want to hear what other people have to say about your business.
There is no stronger power in the online world than a happy customer. Digital Gator takes the lead and harnesses this power to deliver positive and meaningful reviews. Our simple platform makes it easy for your happy customers to share their feedback: with one click they can leave a review on Google, Facebook, and 250+ other sites, depending on your industry.
Our process encourages your customers to brag about you and their experience, and we let you know when they do.
We’re using state-of-the-art review monitoring software to bring reviews directly to you in real time, from over 250 sources and growing. You’ll receive email updates from us with your reviews ready for you.
Once you’ve captured reviews, use them to your advantage and stand out from the crowd with social proof. Our platform can automatically push your best reviews to social media, stream them on your website, and embed rich snippet data into your website’s code so that your ratings appear in search results. We also build a custom business profile, displaying all of your best reviews and business information in one place.
Your reputation is in good hands with us. We merge your reviews from our vast network of sites, and filter them by their ratings, time stamp, and origin to establish an effective plan to focus on specific areas. You’re always kept in the loop with instant, daily, or weekly alerts as reviews come in, including notifications when we identify reviews with spam, slander, and other violations.
Every review is crucial to your success, and every review requires attention. As an optional added service, Digital Gator works on your behalf to respond to reviews on third-party sites to keep customers engaged and acknowledge issues right away. Responding to reviews shows that you value your customers and the feedback that they leave about your business—not to mention search engines love it. Publicly responding to complaints (as well as thanking your praises) shows search engines that you’re a credible business and you’ll be rewarded with improved local SEO.
Keep your business information up to date on Google, Bing, Yahoo, and hundreds of other consumer sites and business directories without having to make changes to each one individually. We keep your business listing consistent and accurate across all of them, allowing customers to find you. With our listings network, all you need to do is make a simple update and the new information will be synced automatically across the web.
Decisions made for your business rely on accurate and timely information. We provide regular reports on the status of your online reputation, including new reviews that have come in, survey responses, NPS scores, and your rise in the rankings. Our reports allow you to analyze insights across your website, social media, and review sites all in one place so you can compare performance from every angle.
Make better business decisions with online surveys on products, services, and overall experience, aligning your entire organization around customer insights. Our flexible online surveys allow instant recognition of potential problems with time to break down roadblocks to customer loyalty. Our surveys look and behave as part of your business, with your branding and colors intact, to engage with customers at the right time, in the right channel.
